Complaints Policy

Property Restoration Maryland is committed to delivering top-quality property restoration services and exceptional customer care to all our clients. We recognize that there may be instances when our services do not meet expectations, and we are dedicated to addressing any complaints in a fair, transparent, and timely manner.

Complaints Procedure

Property Restoration Maryland has established a formal complaints procedure to ensure that all concerns are addressed promptly and equitably. Clients wishing to lodge a complaint can do so by contacting us at contact@propertyrestorationmaryland.com.

Complaints Handling

All complaints received by Property Restoration Maryland will be managed with promptness and fairness. We will keep clients informed of the progress of their complaint throughout the process. Our team will thoroughly investigate each complaint and strive to resolve it as quickly as possible.

Complaints Resolution

Property Restoration Maryland is committed to resolving all complaints in a manner that is fair and satisfactory. We will collaborate with clients to find a resolution that meets their needs and addresses the issues raised. If we are unable to resolve a complaint to the client’s satisfaction, we will clearly explain our decision and provide information on further options for recourse.

Complaints Record-Keeping

Property Restoration Maryland maintains records of all complaints received, including the nature of the complaint, the actions taken to address it, and the resolution achieved. We use this data to identify trends, improve our services, and ensure that our complaints handling procedures are effective and just.

Feedback and Continuous Improvement

Property Restoration Maryland values client feedback and views complaints as opportunities to enhance our services. We will use the insights gained from complaints to make improvements and prevent similar issues from arising in the future.

We are committed to providing top-quality property restoration and take all complaints seriously. If you have a complaint, please reach out to us at contact@propertyrestorationmaryland.com, and we will work diligently to resolve the matter in a fair and satisfactory way.